22nd May 2020
Whilst we continue to aim to send out all orders within 24 hours, to ensure the safety of our team it may take up to 3 working days to dispatch your purchases. We apologise for this delay but thank you for you understanding.
All of our packages are sent via Royal Mail and despite their incredible effort they are experiencing some disruption to services. Again, thank you for your patience and thank you to the Royal Mail staff and the UK's key workers for allowing businesses like ours to continue to operate in these unprecedented circumstances.
14th April 2020
At Natural Essentoils we are aware that we are in the middle of very worrying and difficult times. As an online business we are fortunate enough to be able to continue to trade during the pandemic. We have made a number of changes to ensure that our team remain safe whilst still offering the high standard of service you have come to expect from us. One member of our team is sending out all orders to ensure there are no social distancing issues and all other areas of the business are working remotely.
At the moment all orders are being sent out within 24 hours but customers may experience delays with Royal Mail deliveries. All orders are tracked.
We are having difficulties getting supplies of some of our plastic free delivery packaging and as a result your parcel may have some plastic tape to secure it and ensure it arrives safely. This is a temporary measure.
If you haven't received your order within 14 days please get in touch here.
Thank you for your understanding.
Stay safe and stay home.
The Natural Essentoils Team
For more information on Covid 19 please visit gov.uk/coronavirus