Help Centre

FAQ

Products

Are all Natural Essentoils products made with natural ingredients?

How long can I keep using Natural Essentoils products after opening?

Palm Kernel is listed as an ingredient, is it sustainably sourced?

How should I use Natural Essentoils products?

Which Natural Essentoils products are free of plastic packaging?

Payment

What methods of payment are accepted?

I have a discount code. Where do I enter it?

My discount code is not working

Delivery

How much does delivery cost?

How long will it take to receive my item(s)?

My order hasn't arrived / Parts of my order are missing?

Returns

Where can I find your Return Policy?

What about faulty or damaged items?

Product Info

Do your products contain any nut ingredients?

Where can I find a full list of your ingredients?

Customer Service

How can I contact you?

Do you offer a professional makeup artist discount?

Sign up for Customer Account

I cannot find what I am looking for

Other

Do you work with influencers?

Are you a vegan brand?